Dear valued customers,
China’s Mid-autumn Festival and National Day are approaching. There will be 8 days public holidays from Sep 30th to Oct 7th, 2012 for Chinese people.
All Ankaka departments, including logistics, customer service, tickets, live chat and phone services of will temporarily break for holiday Sep 30th to Oct 3rd, 2012 (GMT+8), and fully resume on Oct 4th, 2012.
To minimize the impact on customers, we will work with maximum efficiency processing shipments and reply inquiries before and after the holiday. To expedite your shipment during this interim, we propose that you choose express shipping (DHL) to avoid the shipping peak after the China’s National Day.
If you read this email and would like to cancel your order because of the delay, please send an order cancellation request to firstname.lastname@example.org (including your order number). We will cancel your order and refund you asap.
We apologize for the inconvenience and appreciate your understanding and patience.
Thanks and Best Regards,