Buyers can return products in their original condition postmarked within 30 days of shipment. If the item returned is not defective/damaged/materially different, Ankaka reserves the right to charge restocking fee. The restocking fee is calculated based on the condition of the return product (usually it’s 10-20% of the item cost). After receiving the return product, we will first examine the condition and then refund accordingly. If there were any wear and tear, extra cost will be assessed.
For DOA products (less than 1%), defects/damage/material difference should be reported to Ankaka customer service (firstname.lastname@example.org) within 14 days of receipt and the merchandise should be returned within 30 days of receipt. There will be no restocking fee charged if the item is defective/damaged/materially different.